Privacy Policy Alpha88 — Malaysia Player Data Protection

Welcome to the alpha88 Privacy Policy page. We, as the operator of the alpha88 online entertainment platform operating under the domain alpha88.pw, caring deeply about the privacy of every individual who uses our services.

This Privacy Policy explains in detail how Alpha88 collects, processes, stores, and protects your personal information when you register, access, or use any of our services — whether via the Alpha88 desktop website or mobile app.

By registering or continuing to use the Alpha88 platform, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any provision herein, you have the right to stop using our services and close your account at any time.

Alpha88 complies with data protection requirements set by relevant regulatory bodies and consistently strives to exceed the minimum mandated standards for the safety and peace of mind of our players.

Alpha88 only collects data that is strictly necessary for platform operations, legal compliance, and delivering the best possible service to you. We categorise the data we collect as follows:

Every piece of information we collect is used responsibly and only for legitimate purposes. The following are the primary purposes for which your personal data is used at alpha88:

• Identity Verification & KYC: Ensuring all players are verified adults who meet the platform's eligibility requirements.
• Transaction Processing: Enabling deposits and withdrawals to be processed safely, accurately, and promptly to the correct account.
• Service Provision: Managing your account, enabling access to games, and ensuring a seamless gaming experience.
• Security & Fraud Prevention: Identifying suspicious activity, money laundering, and fraud attempts to protect all members.
• Customer Support: Enabling our team to understand the context of your issue and provide relevant, effective assistance.
• Legal Compliance: Meeting AML (Anti-Money Laundering) reporting obligations and other requirements set by the relevant authorities.
• Marketing Communications (with consent): Sending offers, promotions, and platform updates — only where you have given explicit consent.
• Analytics & Improvement: Understanding platform usage patterns to improve overall quality, speed, and user experience.

Alpha88 does not sell or transfer your personal data to third parties for their own commercial purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment Processors: Payment service providers such as DuitNow, FPX, Touch 'n Go eWallet, Boost and GrabPay receive only the minimum transaction information required to complete your payment.
• Game Service Providers: Third-party game software providers that generate or operate games on the alpha88 platform may receive game session data required for technical functionality.
• Regulatory Bodies & Law Enforcement: Alpha88 will disclose required information when mandated by a court order, regulatory directive, or applicable legal obligation.
• Third-Party KYC Services: Approved identity verification providers that assist us in conducting KYC checks securely and accurately.
• IT & Security Service Providers: Companies that assist us in detecting fraud, storing data securely, and maintaining our technical infrastructure.

All third parties we work with are bound by strict confidentiality agreements and are not permitted to use your data for any purpose other than that specified in their service contracts with alpha88.

Alpha88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, display layout, and account settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helping us understand how players use the platform, which pages are visited most frequently, and technical issues that need to be addressed.
• Security Cookies: Used to identify suspicious sessions, repeated login attempts, and automated bot activity.

You can manage cookie settings through your internet browser. However, disabling essential cookies may significantly affect the functionality of the Alpha88 platform. Third-party marketing cookies are not used on our platform.

Alpha88 recognises and respects your rights regarding personal data. As a registered member, you have the following rights, which you may exercise at any time:

Alpha88 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Key security measures we have implemented include:

• Data-at-Rest Encryption: All sensitive data stored in our databases is encrypted using AES-256 standards.
• Data-in-Transit Encryption: All communications between your device and our servers are protected by TLS 1.3 — the latest and most secure encryption protocol available.
• Two-Factor Authentication (2FA): Available to all player accounts and mandatory for all internal alpha88 staff access.
• 24/7 Monitoring: Our systems are continuously monitored to detect unusual activity, intrusion attempts, and traffic anomalies.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by independent cybersecurity firms.
• Staff Training: All alpha88 staff who handle player data undergo strict data security and confidentiality training.

While no security system is 100% perfect, alpha88 is constantly committed to protecting your data to the highest industry standards. In the event of any security incident affecting your data, we are committed to notifying you within 72 hours.

Alpha88 retains your personal data for as long as your account is active and for the period required after account closure to fulfil legal obligations, resolve disputes, and enforce our agreements.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. You may request further details about our data retention policy through the support team.

Alpha88 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our operational practices. Whenever an amendment is made, the "Updated" date at the top of this page will be revised to reflect the latest version.

For significant amendments — particularly those affecting how we use or share your data — Alpha88 will notify you via:

• A clear notice on the platform's home page for at least 14 days before the amendment takes effect.
• A notification email will be sent to your registered address if any amendments involve significant changes to your privacy rights.
• In-app notifications on the alpha88 mobile app (where applicable).

Your continued use of the alpha88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or wish to exercise your privacy rights, the alpha88 data protection team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the alpha88 platform or mobile app — the fastest way to get a response.
• Email: [email protected] — for written inquiries requiring documentation or record references.
• FAQ: Visit the page FAQ us for immediate answers to frequently asked privacy questions.

When contacting us regarding privacy, please clearly state:

1. Your full name and registered email address.
2. The type of right or enquiry you wish to submit.
3. Any additional details that may help us process your request more quickly.

We aim to acknowledge all privacy-related requests within 48 hours and resolve it within 14 working days from the date of receipt of the complete request.